Terms & Conditions
The following Terms & Conditions and Policies relate to Surf Snow Fitness (ABN 24 962 406 509) and surfsnowfitness.com.
By participating in any of the fitness programs provided by Surf Snow Fitness, you agree that you have your doctor's/physician's approval to participate in moderate to high intensity physical activity (including strength training, mobility exercises and cardiovascular/endurance training). This is especially important if you answer "Yes" to any of the following 7 questions:
- Has your doctor ever told you that you have a heart condition or have you ever suffered a stroke?
- Do you ever experience unexplained pains in your chest at rest or during physical activity/exercise?
- Do you ever feel faint or have spells of dizziness during physical activity/exercise that causes you to lose balance?
- Have you had an asthma attack requiring immediate medical attention at any time over the last 12 months?
- If you have diabetes (type I or type II) have you had trouble controlling your blood glucose in the last 3 months?
- Do you have any diagnosed muscle, bone or joint problems that you have been told could be made worse by participating in physical activity/exercise?
- Do you have any other medical condition(s) that may make it dangerous for you to participate in physical activity/exercise?
Even if you can answer “No” to all of the above questions, this does not guarantee against injury or death.
Before you start this exercise program you must get your doctor/physicians approval. This product is for informational purposes only and is not meant as medical advice, nor is it a substitute for medical advice.
This program is designed for fit and healthy individuals over the age of 18 only. Performing exercise of all types can pose a risk to the exerciser. We advise that you should take full responsibility for your own health and safety. Before exercising make certain your equipment is in good condition and be sure to know your own physical limits.
Adequate warm up and cool downs should be undertaken before and after any exercise. Do not perform any of the exercises in this program until you have been shown proper technique by a qualified fitness professional. If you experience any pain, discomfort, lightheadedness, dizziness or you become short of breath, stop exercising immediately and consult your doctor/physician.
Privacy Policy
Introduction
Surf Snow Fitness regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Surf Snow Fitness users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Clayton Beatty at 0421 776 720.
Collection of Information
In order to use the Surf Snow Fitness website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Surf Snow Fitness is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Surf Snow Fitness customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at clayton@surfsnowfitness.com.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at clayton@surfsnowfitness.com.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you
Communications
Surf Snow Fitness uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at clayton@surfsnowfitness.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Surf Snow Fitness may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Surf Snow Fitness does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Surf Snow Fitness site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of surfsnowfitness.com.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Security Policy
Surf Snow Fitness uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Surf Snow Fitness or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Surf Snow Fitness.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
We will send your program access details within 2 working days.
If you wish to query a delivery please contact us at clayton@surfsnowfitness.com.
Cancellation Policy
You are able to cancel your subscription at anytime via your customer portal login which will be sent to you via email after your order is processed.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 60 day money-back guarantee from the time you receive access to the product. Please email us at clayton@surfsnowfitness.com within that time if you are not satisfied with your purchase so that we can resolve any problems.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au